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Warranty & Return Policy

Warranty Policy:

All products sold are 100% covered by their normal manufacturer's warranty and or offered, from the time period when purchased from us. please contact us and we will be glad to facilitate the warranty process and help you through it.

 

 

Learn About Our Easy Returns

Return policy

The vast majority of products available at Power Adder Solutions are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition.

To initiate a return, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.

Canadian Returns

Canadian Orders are eligible for a return or exchange subject to the above conditions. Eligible returns and exchanges will not be refunded the cost of shipping on the original order. Duties and taxes paid on the original order must be must be refunded through the Canadian Border Services Agency (CBSA). A link to the required B2G form and CBSA instructions to request a refund of duties and taxes is below.

CBSA Duties and Taxes Refund

International Orders

International orders are not eligible for return or exchange, unless in the case of manufacturer defect or Power Adder Solutions error.

Return Procedure

1. Contact an Power Adder Solutions Customer Care Specialist at (919 779-4153.

2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.

3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.

4. Unless the return is due to manufacturer defect or Power Adder Solutions error, the customer is responsible for return shipping costs. For your convenience, Power Adder Solutions offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount.

5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. Power Adder Solutions will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.

Defective Items

If you receive an item that is broken or defective, Power Adder Solutions will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.

Restocking Fees

Certain products require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.

Non-Returnable Products

Some products, including (but not limited to) custom patterned and custom painted items, are not returnable. In the case of manufacturer defect or Power Adder Solutions error, these items may be returned for credit.

Holiday Returns

Power Adder Solutions extends the eligible return period from 30 to 60 days on orders placed between “Black Friday” (the Friday following Thanksgiving) and Dec 24th. All other standard return policies and procedures apply.

"Large Print" Disclosures

Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.

Power Adder Solutions may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.

Power Adder Solutions will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.

Returns FAQ

How do I return an item?

Contact an Power Adder Solutions Customer Care Specialist at (919) 779-4153. We will provide you with an RA#, which is required for all returns, and email you detailed return instructions.

Can I exchange an item?

Yes. Items that include all original packaging, paperwork and parts in new and unused condition may be returned for exchange. Simply follow the standard Power Adder Solutions returns procedure.

Will I have to pay a restocking fee?

Certain products do require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs. As with all returns, these items are subject to inspection before a credit is issued.

Who pays for return shipping costs?

If the return is due to manufacturer defect or Power Adder Solutions error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. In this case, we encourage you to take advantage of our discounted return shipping labels. Ask your Customer Care Specialist for details.

What should I do if I received the wrong item?

First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.

If the numbers do not match, we may have shipped the wrong part number. Just call us at (919) 779-4153. We'll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.

If the numbers do match, you may have ordered the incorrect part number. Once again, please call us at (919) 779-4153. We'll process your return and exchange the item for the correct part (if available).

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Contact Us

Power Adder Solutions Inc.
3717 Junction Boulevard
Raleigh, NC 27603
Phone: 919.779.4153

Phone Hours of Operation

Monday - Friday:
9AM-6PM EST
Saturday - Sunday:
Closed

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